Privacy Policy

1. Who we are

Kettra Limited is the data controller responsible for your personal data. Our registered address is 61, Bridge Street, Kington HR5 3DJ, United Kingdom, and we are registered in England & Wales under company number 17442662.

This policy explains what personal data we collect, how we use it, and the rights you have under UK data protection law.

2. Information we collect

When you place an order or contact us, we collect information such as your name, email address, delivery address and phone number. We also collect details of the products you are interested in or purchase.

When you browse our website, we may automatically collect limited technical information such as your device type and pages visited, in order to keep the site working and to improve it.

3. How we use your information

We use your information to process and fulfil your orders, to contact you about your order, to provide customer support, and to meet our legal and accounting obligations.

Where you have given consent, we may also send you news and offers. You can withdraw this consent at any time by using the unsubscribe link in our emails or by contacting us.

4. Legal bases

We rely on the performance of a contract to process your orders, on our legitimate interests to run and improve our business, on your consent for marketing communications, and on legal obligation where we are required to retain records.

5. Sharing your information

We share your information only where necessary — for example with delivery partners to bring your order to you, and with payment and IT providers who help us operate. We require all such partners to protect your data and to use it only for the purposes we specify.

We do not sell your personal data to third parties.

6. Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting or reporting requirements.

7. Your rights

You have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict certain processing, and to request a copy in a portable format. To exercise any of these rights, contact us using the details below.

If you have a concern about how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).

8. Cookies

Our website uses a small number of cookies that are necessary for it to function, such as remembering the contents of your basket. Any non-essential cookies are used only with your consent.